pkla Privacy Policy — How We Handle Your Data
pkla is committed to protecting the privacy and personal data of all players on our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and the rights you have over your own information.
This Privacy Policy ("Policy") applies to all players who access or use the pkla platform at pkla.bet. By creating an Account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside pkla's Terms and Conditions, which govern your use of the Platform.
pkla acts as the data controller for all personal information collected through the Platform. We take our obligations as a data controller seriously and process personal data only for the purposes set out in this Policy, using appropriate technical and organisational measures to keep your data secure at all times.
Information We Collect
pkla collects personal data through three primary channels: information you provide directly when registering or using the Platform, information collected automatically as you interact with the Platform, and information received from third-party payment processors when you make a deposit or withdrawal.
Information You Provide Directly
- Registration data: your full legal name, date of birth, mobile telephone number registered in Bangladesh, and your chosen account username and password.
- Identity verification (KYC) documents submitted upon request, such as a national identity card or passport.
- Communications you send to pkla support, including the content of support tickets, live chat messages, and email correspondence.
Information Collected Automatically
- Technical data: your IP address, browser version, operating system, device model, screen resolution, and mobile network provider (e.g. Grameenphone, Banglalink, Robi, Teletalk).
- Session data: login and logout timestamps (recorded in Bangladesh Standard Time, BST UTC+6), pages visited within the Platform, and duration of each gaming session.
- Behavioural data: games accessed, bet amounts, game outcomes, bonus usage, and feature interactions within the Platform interface.
Information from Payment Partners
- Transaction reference identifiers, transaction timestamps, and confirmation statuses received from bKash, Nagad, Rocket, and Upay when you initiate a deposit or withdrawal.
- pkla does not receive, store, or process your mobile banking PIN, full mobile banking account number beyond the reference needed for transaction matching, or any payment credential that would allow pkla to initiate transactions on your behalf.
How We Use Your Information
pkla uses personal data collected from Players for the following specific purposes. We do not use your data for any purpose not described in this Policy without first obtaining your explicit consent:
- Account management: to create and maintain your pkla Account, verify your identity, process deposits and withdrawals, and provide customer support.
- Platform delivery: to provide access to games, betting markets, live casino tables, and all other features of the pkla Platform.
- Responsible gaming compliance: to monitor gaming activity for indicators of problem gambling behaviour, enforce deposit limits and self-exclusion requests, and comply with our responsible gaming obligations.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other prohibited conduct as described in our Terms and Conditions.
- Platform improvement: to analyse aggregated and anonymised usage data to identify technical issues, optimise game performance, and improve the overall player experience on the Platform.
- Communications: to send you account-related notifications such as deposit confirmations, withdrawal processing updates, and important policy change notices. Marketing communications are sent only where you have opted in and may be withdrawn at any time.
pkla does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you without your explicit prior consent.
Legal Basis for Processing
pkla processes your personal data under one or more of the following legal bases, depending on the specific purpose and type of data involved:
- Contractual necessity: processing your registration data, payment data, and gaming activity data is necessary to perform the services described in pkla's Terms and Conditions, which form the contract between you and pkla.
- Legal obligation: processing data to verify player age and identity, prevent money laundering, detect fraud, and maintain transaction records necessary for financial compliance.
- Legitimate interests: processing technical and behavioural data to maintain Platform security, prevent abuse, and improve the performance and reliability of our services — provided this does not override your fundamental rights and freedoms.
- Consent: processing your data for optional marketing communications, promotional personalisation, or any purpose not covered by the above bases — only where you have given freely, specific, informed, and unambiguous consent, which may be withdrawn at any time.
Sharing Your Information
pkla does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited and controlled circumstances:
- Payment processing partners (bKash, Nagad, Rocket, Upay): we share the minimum data necessary to process your deposit or withdrawal transactions. Each payment partner operates under its own privacy policy and terms of service.
- Game and technology providers: game studios and platform technology providers who supply the games and software infrastructure on pkla may receive technical session data necessary to deliver their services. These providers are bound by data processing agreements that restrict their use of your data to the agreed service delivery purpose only.
- Fraud and security services: where required to investigate suspected fraud, money laundering, or security incidents, pkla may share data with specialist fraud prevention and security service providers operating under appropriate confidentiality obligations.
- Legal and regulatory authorities: where required by law, court order, or a valid request from a competent regulatory or law enforcement authority, pkla will disclose the minimum personal data required to comply with the request.
pkla will never share your personal data with third-party advertisers, data brokers, affiliate marketing networks, or social media platforms for their own commercial purposes.
pkla never sells your personal data. We share it only where strictly necessary to deliver the Platform services you have requested, to comply with legal obligations, or to protect the security and integrity of the Platform and its players.
Payment Data and Mobile Banking Security
When you make a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, the transaction is initiated and authenticated directly through the respective mobile banking application or USSD channel. pkla receives only a transaction reference, the amount, and a success or failure status confirmation from the payment provider. pkla does not at any point handle, transmit, or store your mobile banking PIN, one-time passwords (OTPs), or full account credentials.
pkla strongly advises all players to protect their mobile banking credentials with the same care as their pkla Account credentials. You should never share your bKash, Nagad, Rocket, or Upay PIN with any party claiming to represent pkla. pkla support will never ask for your mobile banking PIN under any circumstances.
Data Retention
pkla retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
- Account data and transaction records: retained for a minimum of five years from the date of Account closure to comply with financial record-keeping requirements. After this period, data is securely deleted or irreversibly anonymised.
- Identity verification (KYC) documents: retained for the duration of the active Account relationship and for five years following Account closure, in line with anti-money laundering compliance standards.
- Support communications: retained for two years from the date of the last communication in a support thread, unless the content is relevant to an ongoing compliance, fraud, or legal matter, in which case it may be retained for longer.
When the applicable retention period expires, pkla will securely delete or irreversibly anonymise the personal data concerned so that it can no longer be associated with any identifiable individual.
Your Data Rights
As a pkla player, you have the following rights in relation to your personal data. To exercise any of these rights, contact pkla support at [email protected] with your Account username and a description of your request:
pkla will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by up to two additional months, in which case pkla will notify you of the extension and the reason for it within the initial 30-day period.
Cookies and Tracking Technologies
The pkla Platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and collect the technical usage data described in this Policy. The following types of cookies are used:
- Essential cookies: required for the Platform to function correctly, including maintaining your authenticated session and storing your language and display preferences. These cannot be disabled without impairing Platform functionality.
- Analytics cookies: used to collect aggregated, anonymised data about how players interact with the Platform, which pages are most visited, and where technical errors occur. This data is used solely to improve Platform performance.
- Session security cookies: used to detect and prevent session hijacking, cross-site request forgery, and other security threats to your Account during an active login session.
Most modern mobile browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling essential cookies may prevent you from logging into your pkla Account or using core Platform features. pkla does not use third-party advertising cookies or cross-site tracking technologies.
Data Security
pkla implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the pkla Platform, encrypted storage of sensitive account data, access controls that restrict internal employee access to personal data on a need-to-know basis, and regular security assessments of the Platform's infrastructure and code.
While pkla takes all reasonable precautions to protect your data, no internet-based system can be guaranteed completely secure. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, pkla will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.
Children and Minors
The pkla Platform is strictly for adults aged 21 and above. pkla does not knowingly collect personal data from any person under the age of 21. If pkla becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated Account will be closed. If you believe that a person under 21 has created an Account on the Platform, please contact pkla support immediately at [email protected] so we can investigate and take appropriate action.
Updates to This Privacy Policy
pkla may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. When a material change is made to this Policy, we will publish an updated version on the Platform and display a notice to logged-in players on their next session. The date at the top of this Policy indicates when it was last reviewed and updated.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically so you remain informed about how pkla collects, uses, and protects your personal data.
Contact Us About Your Privacy
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how pkla handles your personal data, please contact our support team. We aim to acknowledge all privacy-related enquiries within five business days and to provide a full response within 30 calendar days.
Email: [email protected]
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